Terms of use – Private sellers

Introduction

Welcome to Driveway Seller! We’re excited you’ve chosen us to help sell your car. Before you start using Driveway Seller however, you must read and accept these terms. We’ve tried not to be too heavy on the legal jargon where possible so you know there’s no grey areas as to what to expect from us, and what we expect from you.

This is a legally binding document between you and Driveway Seller, so please do read all of it thoroughly to understand your legal rights and obligations. If you cannot agree to these terms then unfortunately you cannot use our service.

These terms apply to you as a private seller. If you’re a car dealer or trader, our terms of use for dealers apply to you instead. Everyone uses the same Driveway Seller account: while your organisation has an active dealer subscription, the dealer terms apply, and if that subscription ends you’re a private seller again under these terms. *

If you have any questions or queries, please get in touch with us directly via our contact page or email us at support@drivewayseller.com. We’re always happy to help.

Who we are

When we say Driveway Seller, we, us or our, we’re referring to EnterReg Ltd. EnterReg Ltd is a company registered in England and Wales under company number 13419074 with the registered office address of 25 Park Street West, Luton, Bedfordshire, United Kingdom, LU1 3BE.

When we say you or your, we mean you – the private individual creating an account and listing your vehicle for sale.

What Driveway Seller is (and what it isn’t)

Driveway Seller connects private sellers like you with car dealers our team has approved. You list your car, approved dealers see it, and they can ask you questions, make you sealed offers or get in touch. Simple as that. *

It’s important you understand our role in all this, so here it is in plain terms – we’re the introduction, not the deal:

1. We don’t buy, sell, own, inspect or take possession of any vehicle listed on our platform.
2. We don’t act as an agent, broker or middleman for you or any dealer. *
3. We don’t handle payment for vehicles, hold money on anyone’s behalf, or provide escrow services.
4. We don’t set or guarantee any price or offer. The guide price we show you is an estimate based on third-party market data, not a valuation of your actual car or a promise of what you’ll be offered. *
5. Any sale you agree with a dealer is a contract between you and that dealer only, on whatever terms you agree between yourselves. *

Listing on Driveway Seller is completely free for private sellers – no listing fees, no commission, no hidden charges. The only thing you can ever pay for is making your listing a boosted listing, which is optional, and we’ll always show you the price before you pay. We make our money from the subscriptions dealers pay to use our platform, and from boosted listings. *

Who can sell on Driveway Seller

To create an account and list a vehicle you must:

1. Be at least 18 years old.
2. Be a resident of the United Kingdom.
3. Be the registered keeper or legal owner of the vehicle you’re listing, or have the owner’s express permission to sell it.
4. Be selling as a private individual, not in the course of a business.

That last one matters. If you buy and sell vehicles as a business – even a side business – you’re a dealer, and you must sign up through Driveway Seller for dealers instead. Listing as a private seller when you’re actually trading is a breach of these terms, and we may ask you at any time for proof that you’re the registered keeper (such as your V5C). If you can’t provide it, or we reasonably believe you’re trading, we’ll remove your listings and may close your account. *

Your account

When you sign up we’ll ask for your name, email address, phone number, postcode and a password. In return, we ask that you:

1. Give us information that’s true, accurate and complete, and keep it up to date.
2. Keep your password strong, secret and secure – don’t share your account with anyone else.
3. Let us know straight away at support@drivewayseller.com if you think someone else has accessed your account.

You’re responsible for everything that happens under your account. If we reasonably believe your account has been compromised or is being misused, we may suspend or close it to protect you and other users.

Listing your vehicle

Boosted listings *

You can pay to make a live listing a boosted listing for 30 days. A boosted listing gets a highlighted card in dealers’ feeds, and is sent as a priority alert to dealers who buy cars like yours. The price is shown before you pay (currently £99 + VAT) and payment is taken by our payment provider, Stripe. *

A boosted listing puts your car in front of more dealers, but it doesn’t guarantee any offer, price or sale. If we remove your listing because it breaks these terms, it stops being boosted and you won’t get a refund. *

Questions from dealers *

Approved dealers can ask questions on your listing, and you can reply. Questions and replies can be seen by every approved dealer who views your listing, along with your first name, so please don’t put your phone number, email address, home address or anything else personal in them. We may remove any question or reply that breaks these terms. *

How dealers contact you *

At the end of the listing process, you choose exactly how dealers can reach you: *

1. Offers and messages on Driveway Seller – our closed, on-platform system where dealers send you offers and messages. This is always on and can’t be switched off, as it’s the core way Driveway Seller works. *
2. Phone, WhatsApp and email – these are entirely up to you. Turn on any of them, all of them, or none of them, and change your mind whenever you like through your account.

By switching on an optional contact method, you’re consenting to approved dealers contacting you through that channel about your listing. Once you accept a dealer’s offer, that dealer can see your phone number and email address whatever you’ve chosen, so the two of you can arrange the inspection and complete the sale. When you add your handover details, we also send that dealer your address and, if your car has finance, the lender and settlement figure. For the full picture on how we handle your personal data, see our privacy policy. *

If a dealer contacts you in a way that’s abusive, fraudulent or just plain inappropriate, report it to us at support@drivewayseller.com and we’ll investigate. We hold dealers to high standards and have a zero-tolerance policy for abuse. *

Our dealers are checked – but do your own checks too *

Every dealer on Driveway Seller is reviewed by a person on our team before they can see your full listing, make you an offer or see your contact details. Dealers whose business we’ve also checked against Companies House records carry a Verified badge. *

That said, we want to be straight with you about what our checks do and don’t mean. They confirm we’re satisfied a dealer is a genuine business – they’re not an endorsement or guarantee from us about their honesty, their conduct, or whether their offer is a good one. Dealers are independent businesses acting for themselves, and responsibility for a dealer’s conduct, offers and dealings with you sits with that dealer, not with Driveway Seller. *

Offers and completing your sale

1. Any offer you receive – through Driveway Seller or any other channel – comes from the dealer, not from us. We don’t verify, underwrite or guarantee any offer. *
2. Offers are sealed: no other dealer can see what a dealer has offered you. Each offer expires after the time the dealer chose (24, 48 or 72 hours) unless you accept it first. *
3. No offer is binding on you or the dealer until you both reach an agreement between yourselves. *
4. You’re free to accept, decline, counter or ignore any offer. No pressure from us, ever. *
5. Completing the sale – inspection, payment, paperwork, notifying the DVLA and handing over the car – happens directly between you and the dealer, outside our platform, and is entirely your and their responsibility. *

A few tips for staying safe: make sure payment has fully cleared before handing over your car or its documents, complete the DVLA transfer of ownership promptly, and be wary of anyone asking to do things in an unusual way. If something feels off, trust your gut and get in touch with us.

When you accept an offer

When you accept an offer through Driveway Seller, we email the dealer to confirm it, and from there the two of you take it forward directly – arranging the inspection and completing the sale between yourselves. *

To be clear about what acceptance means: it tells the dealer you intend to sell to them at that price, but it doesn’t create a legally binding sale by itself. The actual contract of sale is formed between you and the dealer when you finalise the deal – usually after they’ve inspected the vehicle. Either side may still walk away before that point, for example if the inspection reveals the car isn’t as described, or the dealer doesn’t follow through. *

Once the sale is done, mark your car as sold with the final price and date. We then create a purchase invoice for the sale, which you can download for your records. *

We do ask both sides to act in good faith. Only accept an offer if you genuinely intend to sell to that dealer, turn up to inspections you’ve agreed, and let the dealer know promptly if your circumstances change. Dealers are held to the same standard – if one accepts a deal and then messes you about, report it to us. *

Leaving reviews

Where we offer the ability to leave reviews or feedback about dealers, we want them to be useful to other sellers, so a few ground rules apply. Your review must be honest, based on your own genuine experience of dealing with that dealer through Driveway Seller, and must not contain anything defamatory, offensive or unlawful. You mustn’t leave reviews in exchange for payment or other incentives, or review a dealer you haven’t actually dealt with. *

By leaving a review you grant us the same licence over it as over your other content, and we may moderate, edit for legal reasons, or remove reviews that we reasonably believe break these rules. We don’t remove reviews just because a dealer doesn’t like them. *

The big no-no’s that you must never do

1. Use our services for anything unlawful, fraudulent or misleading.
2. Attempt to bypass, probe or interfere with the security or proper working of our platform.
3. Scrape, harvest or systematically extract data from our services.
4. Use our platform to send spam, marketing or anything unrelated to genuinely selling your vehicle.
5. Impersonate anyone or misrepresent who you are or your relationship to a vehicle.
6. Upload anything defamatory, obscene, infringing or otherwise unlawful.
7. Accept offers you have no genuine intention of honouring, or repeatedly agree deals with dealers and fail to follow through. *
8. Use our platform purely to gauge your car’s value with no genuine intention of selling it.
9. Act in a manner that is rude, abusive or disrespectful to any Driveway Seller employee or customer. We have a strict zero-tolerance policy for all forms of bullying, harassment or abuse.

What we own

We own everything we’ve put into our service unless stated otherwise – the branding, design, features and functionality, along with all the copyrights, trademarks and other intellectual property that protect them. You agree not to copy, modify, distribute, reproduce, decompile or reverse engineer any of our services except as needed to use Driveway Seller as intended.

Availability and changes

We do our utmost best to keep Driveway Seller available 24/7, but we can’t promise it’ll always be uninterrupted or error-free. Occasionally we’ll need downtime for maintenance and improvements, and we may update, change or withdraw parts of our service for business or operational reasons. Where a change materially affects you, we’ll give you reasonable notice where we can.

Your right to cancel

As a consumer signing up online, you have a legal right under the Consumer Contracts Regulations 2013 to cancel your agreement with us within 14 days of creating your account, without giving any reason. Listing is free, so for your account there’s nothing to refund – cancelling simply means closing your account, which you can do at any time anyway by emailing us at support@drivewayseller.com. *

The same right applies when you pay for a boosted listing: you can cancel within 14 days of paying. Your listing is boosted as soon as you pay, so if you cancel we’ll refund what you paid, less an amount for the time it was boosted. *

By creating an account, listing your vehicle or paying for a boosted listing, you’re asking us to provide the service straight away, including during the 14-day cancellation period. *

Closing your account

You can close your account at any time by emailing us at support@drivewayseller.com. *

We may suspend or close your account, or remove your listings, with immediate effect if you break these terms, if we reasonably suspect fraud or unlawful activity, or if the law requires us to. Where it’s reasonable to do so, we’ll tell you why.

Any parts of these terms that by their nature should carry on after your account closes – such as our respective liabilities and the licence over content already shared – will continue to apply.

Our liability to you

Let’s be upfront about this bit, because it matters.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that can’t legally be excluded or limited under the law of England and Wales. If you’re a consumer, nothing in these terms affects your statutory rights.

Subject to that:

1. We provide Driveway Seller with reasonable care and skill, but listings and offers come from users, not us. We don’t inspect vehicles, verify listings or vet individual offers, and we make no promises about the accuracy of any listing, any guide price or the conduct of any user. *
2. We’re not liable for any loss or damage arising from a transaction, negotiation or contact between you and a dealer – including misrepresentation, non-payment, or a dealer breaking an agreement with you. Your recourse in those situations is against the dealer concerned. *
3. We’re not liable for losses that weren’t foreseeable to you and us when you accepted these terms, or that weren’t caused by us breaking them.
4. To the maximum extent the law allows, our total liability to you in connection with our services is limited to £100, or to what you’ve paid us for boosted listings in the previous 12 months if that’s more. *

Your privacy

Your personal data is handled in line with our privacy policy and cookies policy, which explain what we collect, how we use it, and who we share it with – including exactly how your contact details are shared with dealers based on the preferences you’ve set. *

Additional terms

1. Changes to these terms – Sometimes we’ll update these terms as our services expand and improve. The current version will always be available on our website, with the date last updated shown at the top. If we make material changes, we’ll do our best to give you notice, typically via email. If you don’t agree with an updated term, you can stop using our service and close your account.
2. Entire agreement – These terms, together with our privacy policy and cookies policy, form the entire agreement between you and us about your use of Driveway Seller as a private seller.
3. Enforcement of terms – If there’s any part of these terms that either one of us is unable to enforce, we’ll ignore that part but everything else will remain enforceable.
4. No waiver – If we don’t enforce a right under these terms straight away, that doesn’t mean we’ve given it up.
5. Assignment – You can’t transfer your rights under these terms to anyone else. We may transfer ours to another organisation, and we’ll let you know if we do.
6. Third parties – These terms don’t give any rights to anyone else under the Contracts (Rights of Third Parties) Act 1999.
7. Relationship between the parties – Nothing in these terms creates a partnership, joint venture, employment or agency relationship between you and us, or between you and any dealer. You’re responsible for resolving any disputes between you and a dealer directly with them. *

Complaints, governing law and disputes

If you have a complaint, please contact us first via our contact page or at support@drivewayseller.com – most things can be sorted quickly and easily by talking to us.

These terms are governed by the law of England and Wales, and any dispute can be brought in the courts of England and Wales. If you live in Scotland you may also bring proceedings in the Scottish courts, and if you live in Northern Ireland you may also bring proceedings in the Northern Irish courts.